Shipping policy
Zioraluxe Shipping Policy
Questions about your order? Email Support@zioraluxe.com.
Order Processing
- Orders are processed within 1–2 business days.
- Processing excludes weekends and holidays.
- After shipment, you will receive an email with your tracking number.
Shipping
Free shipping worldwide on all orders.
Faster U.S. delivery: some products ship from our U.S. warehouses and arrive within 3–5 business days.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 8–10 business days standard; select items 3–5 days |
| U.S. Territories (Puerto Rico, U.S. Virgin Islands, etc.) | 10–15 business days |
| Canada | 6–12 business days |
| United Kingdom | 6–9 business days |
| Italy | 7–9 business days |
| Other European Countries | 6–9 business days |
| Australia and New Zealand | 6–10 business days |
| Middle East and North Africa (Saudi Arabia, UAE, Kuwait, Qatar, Oman, Bahrain, Morocco, Egypt) | 6–10 business days |
| Mexico, Chile, Colombia | 10–17 business days |
For countries not listed, check the payment page or contact our support team.
Delivery and Support
- If delivery is unsuccessful, we will notify you by email.
- If you have not received your order within 30 days of shipment, contact us and our team will investigate within 24 hours. Requests after 30 days may not be accepted.
Customs and Duties
- Customs clearance or security checks may extend delivery times in some regions.
- Import taxes or duties may apply depending on your country and are the customer’s responsibility.
- All items are inspected and carefully packaged to arrive in excellent condition.