Zioraluxe Return & Refund Policy

Last updated: September 30, 2025

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Order Cancellation

If your order has not yet been processed, you may cancel it within 2 hours after completing payment by emailing our customer service team at Support@zioraluxe.com.

Please include your order number, contact information, and reason for cancellation. Refunds for cancellations are processed within 10 business days.

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Return & Refund Policy

If your order has already been processed and shipped, Zioraluxe provides return and refund services under the following conditions:

Return Conditions

• Items must be returned within 14 days from the date you received your order.
• Items must be unopened, unused, undamaged, and in original packaging.
• We cannot accept returns for items that show signs of use or damage.

Transportation Fees

• The original shipping fee and insurance are non-refundable.
• International returns must be sent as a tracked package.
• The cost of return shipping is the responsibility of the customer.

How to Return

To initiate a return, please contact our customer service team by email: Support@zioraluxe.com. Our team will respond within 12 hours.

When returning items, please include proof of purchase (order number, full name, and the email address used at checkout). If you cannot locate your order number, reach out to us and our team will assist you.

Please double-check your returns before shipping. Zioraluxe is not responsible for items returned that were not purchased from us.

Refund Timeline

Refunds are issued only to the original payment method used at checkout. Once the returned merchandise is received and inspected, your refund will be processed within 10 business days.