Zioraluxe FAQs

Prices are displayed in your local currency using our automatic currency converter. At checkout, you can pay directly in your selected local currency (if supported) through Shopify Payments. If your currency isn’t supported, checkout will default to USD, and your bank or payment provider will handle any currency conversion.

Orders are processed within 1–3 business days (excluding weekends and holidays). You’ll receive a shipment confirmation email with a tracking number once your order ships.

Track your order any time at zioraluxe.com/apps/parcelpanel .

• United States: 8–10 business days standard; select items deliver in 3–5 business days.
• Canada / UK / EU / Australia / New Zealand / MENA: typically 6–12 business days.
• Other regions: 10–17 business days depending on destination.

Yes. If your item arrives defective or damaged, contact us within 30 days of delivery and we’ll make it right.

For change-of-mind returns, we accept returns of unopened, unused, undamaged items within 14 days of delivery. Original shipping (if any) is non-refundable and return shipping is paid by the customer. Refunds are issued to the original payment method within 10 business days after we receive and inspect the return.

To start a return, email Support@zioraluxe.com with your order number, full name, and the email used at checkout.

If your order hasn’t been processed yet, you can cancel within 2 hours of payment by emailing Support@zioraluxe.com with your order number and reason for cancellation. If the order has already shipped, please use our return process after it arrives.

Email us at Support@zioraluxe.com within 24 hours of placing the order. We’ll do our best to correct it before processing. If the package ships to the incorrect address, we can’t guarantee recovery or refund.

We ship worldwide from multiple fulfillment centers. Average delivery is 7–10 business days. Some U.S. items deliver in 3–5 business days. Customs or local carrier delays may extend timelines.

Track any time at zioraluxe.com/apps/parcelpanel .

We’re happy to help. Email us at Support@zioraluxe.com. For fastest assistance, include your order number and a clear summary of the issue.

Note: Zioraluxe does not offer prescription services.